Refund Policy

Last updated: 2/21/2026

1. Overview

At Solvra, we are committed to delivering high-quality services and ensuring client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our web development, AI integration, and workflow automation services.

2. Project Deposits

All projects require an initial deposit before work begins. This deposit is typically 50% of the total project cost. The deposit is non-refundable once work has commenced, as it covers initial planning, research, and resource allocation. If you cancel the project before any work has started, the deposit may be refunded at our discretion, minus any administrative fees incurred.

3. Refund Eligibility

You may be eligible for a partial or full refund in the following circumstances:

  • Service Not Delivered: If we fail to deliver the agreed-upon services within a reasonable timeframe without valid justification
  • Material Breach: If we materially breach the terms of our service agreement and fail to remedy the breach within a reasonable period
  • Mutual Agreement: If both parties agree in writing to terminate the project and the refund terms
  • Force Majeure: In cases where external circumstances make project completion impossible and both parties agree to terminate

4. Non-Refundable Items

The following are not eligible for refunds:

  • Work that has been completed and delivered according to specifications
  • Third-party services, licenses, or subscriptions purchased on your behalf
  • Consultation fees and strategy sessions
  • Hosting, domain registration, or other recurring services after activation
  • Custom development work after code has been delivered
  • Projects where the client has failed to provide necessary materials or feedback

5. Refund Calculation

If a refund is approved, the amount will be calculated based on the work completed up to the termination date. We will provide a detailed breakdown of completed work and associated costs. The refund amount will be the total paid minus the value of work completed, materials purchased, and any applicable administrative fees.

6. Requesting a Refund

To request a refund, you must:

  1. Submit a written refund request to hello@solvra.com
  2. Include your project details and reason for the refund request
  3. Provide any relevant documentation supporting your request
  4. Allow up to 10 business days for us to review your request

We will respond to your request within 10 business days with our decision and, if approved, the refund amount and timeline.

7. Refund Processing

Approved refunds will be processed within 14 business days of approval. Refunds will be issued using the original payment method. Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

8. Project Modifications and Scope Changes

Changes to the project scope after work has begun may affect the total cost and timeline. Additional charges for scope changes are not refundable. If scope changes significantly alter the project, we will provide a revised quote and timeline for your approval before proceeding.

9. Satisfaction Guarantee

We stand behind the quality of our work. During the agreed-upon revision period, we will make reasonable adjustments to ensure the deliverables meet the specifications outlined in the project agreement. This satisfaction guarantee does not extend to changes in preference or new requirements that were not part of the original scope.

10. Maintenance and Support Services

Ongoing maintenance and support services are billed on a monthly or annual basis. These subscriptions can be cancelled at any time, but refunds for unused time will not be provided. Cancellations take effect at the end of the current billing period.

11. Dispute Resolution

If you are dissatisfied with our decision regarding a refund request, we encourage you to contact us directly to discuss the matter further. We are committed to finding fair and reasonable solutions to any disputes. If we cannot reach a mutually acceptable resolution, the dispute may be subject to mediation or arbitration as outlined in our Terms of Service.

12. Chargebacks

We ask that you contact us directly to resolve any billing issues before initiating a chargeback with your financial institution. Chargebacks should only be used in cases of unauthorized charges. If a chargeback is initiated without first attempting to resolve the issue with us, we reserve the right to suspend services and pursue collection of any outstanding amounts.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The version of the Refund Policy in effect at the time of your project agreement will govern that specific project.

14. Contact Information

For questions about this Refund Policy or to request a refund, please contact us at:

Email: hello@solvra.com
Phone: +1 (555) 123-4567
Address: 123 Innovation Drive, San Francisco, CA 94102

We are committed to addressing your concerns promptly and professionally.